Terms and conditions:
1. Place the order by clicking “Buy Now”. The order ID can be used for tracking purposes.
2. Once the order has been placed, a Customer Service Executive will get in touch with you to confirm the order. Please feel free to raise any concerns or requests at this point.
3. Delivery time is 3 working days within Dhaka and 5 working days for outside Dhaka.
4. Express Delivery: Get same day delivery, within Dhaka, at an additional cost.
5. Warranty Claims: “a2z-smartshop.com” will replace any item which is not delivered according to specification or has been damaged. (conditions apply)
1. We accept returns under the following circumstances:
a. Wrong Specification: If the product specification of the received product does not match the description in the ad. Specifications include color (if pre-specified by buyer), storage, size, dimension, power consumption, weight etc.
b. Product Mismatch: The received product is entirely different from the ad.
c. Product Damage: If the received product is found to be physically damaged at the time of delivery.
d. Functionality: If the received product is is not in a working condition.
The buyer may claim a return only if s/he finds the above-stated problems upon delivery of the product.
The claim must be made within 3 days of the delivery.
“a2z-smartshop.com” will investigate the validity of all the claims and exchange the product with the correct/functional product in case of valid claims only.
Please note that refunds will not be made.
For products without a warranty, claims will not be considered after the specified period of 3 days after delivery.
For products with a warranty, claims will fall under the specific warranty policy and “a2z-smartshop.com” will ensure the warranty is provided by the seller.